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I have recently purchase a Microsoft Wireless Mouse 2000 along with the 2.4Ghz Transceiver v7.0 for a Windows XP Professional 32 bit SP3 system. Following the instructions I have powered up the mouse and plugged the transceiver in. When plugging in the transceiver Windows asks for the drivers to be installed, either automatically or manually by pointing to a specific location. Everything that I've read so far suggests that the transceiver drivers should be installed automatically and that the the mouse should work straight away which is the experience that I've had when I installed it on my laptop running Vista. I've also tried installing the Intellipoint drivers (which I understand is only for full functionality, i.e. Four way scrolling) but still have the same problem. Any ideas or suggestions please? I have recently purchase a Microsoft Wireless Mouse 2000 along with the 2.4Ghz Transceiver v7.0 for a Windows XP Professional 32 bit SP3 system. Following the instructions I have powered up the mouse and plugged the transceiver in.
When plugging in the transceiver Windows asks for the drivers to be installed, either automatically or manually by pointing to a specific location. Everything that I've read so far suggests that the transceiver drivers should be installed automatically and that the the mouse should work straight away which is the experience that I've had when I installed it on my laptop running Vista. I've also tried installing the Intellipoint drivers (which I understand is only for full functionality, i.e. Four way scrolling) but still have the same problem. Any ideas or suggestions please? Do you get something like this: 'USB Device Not Recognized.
One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.' Take/send it back and get a replacement. LemP Volunteer Moderator MS MVP (Windows Desktop Experience) 2006-2009 Microsoft Community Contributor (MCC) 2011-2012. I have a similar issue.
I've tried the new hardware on another computer, and it works fine. So my 2000 Wireless mouse and 2.4 Ghz v7.0 transceiver appear to be OK. When I plug in the transceiver in the non-working PC, the MS 'Found New Hardware' dialog box pops up. If I tell it to install software automatically, it looks for a while, then says 'Cannot Install This Hardware'.
Says the wizard can't find the necessary software. Device Manager then shows under 'Other Devices' the yellow? Symbols for a Microsoft 2.4 Ghz Transceiver v7.0. I've tried 'removing' the device and doing a hardware rescan, but it just goes through the process above over and over. I have recently purchase a Microsoft Wireless Mouse 2000 along with the 2.4Ghz Transceiver v7.0 for a Windows XP Professional 32 bit SP3 system. Following the instructions I have powered up the mouse and plugged the transceiver in. When plugging in the transceiver Windows asks for the drivers to be installed, either automatically or manually by pointing to a specific location. Everything that I've read so far suggests that the transceiver drivers should be installed automatically and that the the mouse should work straight away which is the experience that I've had when I installed it on my laptop running Vista.
I've also tried installing the Intellipoint drivers (which I understand is only for full functionality, i.e. Four way scrolling) but still have the same problem. Any ideas or suggestions please? Since another reply just popped this back into my view, I'll add what I had to do to fix this.
I searched many places for answers. Many suggestions were to remove all the USB devices through the Device Manager, and re add them. When I did this, I lost the ability to connect to any USB device except a USB mouse.
Since my PC had no PS/2 ports for keyboard and mouse, this left me with no keyboard control. (And I tried several different types of USB keyboards! And I tried adding 3 different PCI card with PS/2 adapters and that didn't work either. Apparently all the PS/2 adapter cards use the USB driver mechanism to work.) Fortunately, I had UltraVNC server running on the PC, so I could control it remotely from another PC. I actually used it this way for several weeks while I tried to sort out the USB issues. I tried everything I could find. Nothing worked.
I decided my only options were a repair re-install of Windows, or a reformat and rebuild of the drive. Having years of stuff on the system, I didn't want to rebuild it from scratch, unless I had to.
However, I didn't really think a repair install would work very well, if at all. But not much to lose trying it. So I cloned the drive for a fallback position, did the Windows repair re-install, and damned if it didn't work OK.
It left all my apps and data totally intact. Since I only had an SP2 install disk, I had to go through the SP3 update process, then all the online updates on top of that, but several hours later I had a working PC again. Now all the USB devices were working normally, including the MS wireless Mouse 2000 that started this whole process. So I guess something at some point had messed up the USB device manager stuff.
The failure of the Wireless Mouse pointed out the issue. The removal of all the USB devices removed the stuff that was working and wouldn't let it be added back in. I'll bet this wouldn't happen on a Mac.:).
Just thought I'd reply as I'd been having a similar issue, and it reminded me of an issue I had had with a usb device in the past. The reason the repair install works is because it would have re-installed the drivers for the usb host controllers, to fix this issue without performing a repair install you can (with great difficulty) uninstall the host controller drivers and reboot/re-scan for hardware changes depending on whether you are still able to use a mouse/keyboard/remote access on the system. Once re-installing the drivers and maybe unplugging and re-plugging devices you should find that the drivers are installed properly.
I'm not sure of the root cause but this bug has been around for a few versions of windows.